top of page

Delivery & Returns

SHIPPING

Standard Delivery

Free standard shipping is available for all orders over $99.00 USD within Canada and the USA (*excluding Hawaii). 

For international orders, please take note of the following terms and conditions:

  • Once packages are transferred to the carrier, they become the customer's responsibility. Doc of Detox is not liable for any issues that may arise after this transfer.

  • Packages that are not able to gain entry into the customer's country and are subsequently abandoned will not be refunded or replaced by Doc of Detox. The customer assumes any loss incurred.

  • Customers are responsible for customs duties, fees, and any required documentation for the package to clear customs in the destination country.

  • In the event that a package is returned to Doc of Detox, eligible refunds will be reduced by the cost of damaged products, customs duties, fees, and returned postage charges.

  • Orders will be shipped from Canada to the destination country via either Canada Post or DHL, once the customer confirms their agreement to these terms and conditions.

  • Please note that if you use a U.S. delivery address followed by a third-party forwarding service to your international destination, our insurance coverage ends at the original U.S. delivery location. Doc of Detox is not responsible for any damages that occur during the handling of the package by the third-party carrier.

We highly recommend purchasing insurance through the chosen carrier for all international shipments. Please be aware that our U.S. Warehouses are not equipped to package orders for international transit. Therefore, all orders with an international delivery address are shipped from our Canadian Warehouse for the best delivery success.

If you have any further questions or concerns regarding our delivery policies, please do not hesitate to contact us. We are here to assist you.
 

RETURNS

If you are not satisfied with your regular priced merchandise, you have the option to request a return or exchange within 30 days of the purchase date. The item(s) must be in their original condition and be Doc of Detox branded products.

Please note that we are unable to offer refunds or exchanges if your request exceeds the 30-day policy. Unopened items returned within 30 days are eligible for a refund, excluding the cost of shipping and handling. Any item that is received open will only be eligible for store credit, which may be pro-rated based on the assessment of product usage.

To initiate a product return, please submit a request to customerservice@docofdetox.com. Our team will review your request and provide you with an RMA/pre-paid return label if it is approved and not restricted by region.

Kindly note that only returns with a RMA shipping label will be accepted and considered for a refund or exchange. Please ensure that you do not ship the item(s) back without the proper RMA shipping label.

You are responsible for covering the costs of shipping for the returned item(s). Please also note that shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping and/or original shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location.

Please be aware that we cannot proceed with any refunds or replacements until we have received and assessed your return products.

If you are shipping an item over $49, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.

To initiate a return, please provide the order number associated with your purchase and include pictures of the products you received.

Please be aware that any unauthorized returns will only be eligible for store credit after they have been received and assessed by our returns team. Partial refunds may be granted in the following circumstances: items returned in a condition other than their original state, items damaged during shipping, or items missing parts.

Thank you for your cooperation, and we appreciate your trust in Doc of Detox.

bottom of page